Frequently Asked Questions

Night-blooming plants require specific care to thrive and flower properly:

• Light: Most need bright, indirect light during the day and complete darkness at night to maintain their natural bloom cycle.
• Water: Allow the soil to dry slightly between waterings. Overwatering is a common issue.
• Environment: Keep away from artificial lighting at night, which can disrupt their bloom cycle.
• Temperature: Maintain temperatures between 18-24°C (65-75°F) for optimal growth.

Each plant comes with detailed care instructions specific to its variety. For personalized advice, contact our plant specialists.

Our luminescent plants create a subtle glow effect through various natural mechanisms:

• Some varieties have reflective properties that capture and enhance ambient light, creating a glowing appearance in low-light conditions.
• Others have unique phosphorescent properties that store light during the day and emit a subtle glow at night.
• The glow is natural and subtle—not bright like artificial lights, but creating a magical, ethereal effect in darkness.

The effect is most noticeable in very dim lighting conditions and varies by plant type. For the most dramatic effect, place plants where they receive natural light during the day and enjoy their glow in complete darkness at night.

Plant safety varies by species:

• We clearly label all plants with pet and child safety information on their product pages.
• Many of our succulents and certain ferns are non-toxic and safe for homes with pets and children.
• Some night-blooming varieties may have mild toxicity if ingested, so we recommend keeping these out of reach.
• If you have specific concerns, please contact us before purchasing, and we can recommend pet-safe alternatives.

In the event of accidental ingestion, contact your veterinarian or poison control immediately.

If your night-blooming plant isn't flowering, consider these common issues:

• Light cycle: Ensure complete darkness at night—even small amounts of artificial light can prevent blooming.
• Maturity: Some plants need to reach a certain age before they begin flowering.
• Seasonal cycles: Many night-bloomers have specific seasons when they flower.
• Nutrition: Use our special night plant fertilizer during the growing season.

If you've addressed these issues and still have concerns, contact our plant specialists with photos of your plant for personalized troubleshooting assistance.

We take great care in packaging and shipping our plants:

• Each plant is securely wrapped to prevent soil spillage and protect leaves and stems.
• Plants are secured in custom-designed boxes with biodegradable padding.
• We use temperature-controlled shipping methods during extreme weather conditions.
• All plants are inspected for health and quality before shipping.
• Express shipping is used for most orders to minimize transit time.

We ship Monday through Wednesday to avoid plants sitting in warehouses over the weekend. During extreme heat or cold, we may temporarily hold shipments for plant safety.

We currently ship throughout Australia with the following estimated delivery timeframes:

• Melbourne metro area: 1-2 business days
• Major cities (Sydney, Brisbane, Adelaide, Perth): 2-4 business days
• Regional areas: 5-7 business days

We use Australia Post Express for all plant deliveries. You'll receive tracking information via email once your order ships. Currently, we don't ship internationally due to agricultural restrictions and to ensure plant health.

We stand behind the quality of our plants with our 14-day guarantee:

• If your plant arrives damaged or in poor condition, contact us within 48 hours with photos.
• We'll promptly replace the plant or issue a refund, depending on your preference.
• For plants that decline within 14 days despite proper care, we offer a one-time replacement.
• Non-plant items can be returned in original packaging within 30 days.

Please note that we cannot accept returns on healthy plants simply because of preference changes. For full details, please see our Return Policy.

Currently, we only ship within Australia due to several factors:

• International agricultural and customs restrictions on live plants
• Extended transit times that can compromise plant health
• Our commitment to ensuring plants arrive in excellent condition

We're exploring options for international shipping in the future, particularly to New Zealand. If you're outside Australia but interested in our plants, please join our mailing list to be notified when international shipping becomes available.

Our Night Garden Membership offers several exclusive benefits:

• 10% discount on all regular-priced plants and accessories
• Early access to new and rare plant arrivals
• Quarterly delivery of a surprise rare plant selected for your environment
• Access to members-only workshops and virtual plant care sessions
• Free shipping on all orders over $50
• Personalized plant care advice from our specialists

Memberships are available as monthly or annual subscriptions, with annual members receiving an additional welcome package. Visit our Membership page for more details and sign-up options.

Yes, we offer flexible options for our membership program:

• Pause: You can pause your membership for up to 3 months per year while retaining your member status.
• Cancel: Monthly memberships can be cancelled at any time with no cancellation fee.
• Annual memberships: These can be cancelled, but refunds are prorated based on the time remaining.

To pause or cancel, simply log into your account or contact our customer service team. We also offer the option to gift the remaining portion of your membership to a friend if you're unable to continue.

We're committed to ethical and sustainable plant sourcing:

• The majority of our plants are propagated in our Melbourne nursery from mother plants.
• Some rare varieties are sourced from specialist ethical growers across Australia.
• We never collect plants from the wild or engage in practices that harm natural ecosystems.
• All imported plants (which are few) come through proper channels with appropriate permits.
• Our growing practices are environmentally friendly, using organic fertilizers and integrated pest management.

We believe in transparency in our supply chain and are always happy to provide information about the origin of specific plants upon request.

Yes, you can visit our nursery in Oakleigh, Melbourne:

• Our nursery and showroom are open Thursday through Sunday, 10am-4pm.
• Appointments are recommended for personalized assistance, especially if you're interested in rare specimens.
• We host monthly workshops and night garden tours (during summer months) that you can register for on our website.
• Our address is 40 Westminster St, Oakleigh VIC 3166.

We love meeting plant enthusiasts in person and showing the magical experience of our night garden when plants are in bloom. During special bloom events, we occasionally extend hours into the evening.

Yes, we offer specialized services for commercial clients:

• Custom installations for restaurants, hotels, offices, and other commercial spaces
• Maintenance programs to ensure your plants continue to thrive
• Specialty night garden designs for unique spaces like lounges and upscale venues
• Bulk ordering options with special pricing for designers and landscapers
• Rental plants for events and temporary installations

Each commercial project begins with a consultation to understand your specific needs and environment. Please contact us at [email protected] with commercial inquiries.